NFCC CONSUMER FINANCIAL STRESS TEST
To help consumers measure their own financial stability, the National Foundation for Credit Counseling
(NFCC) created the following Consumer Financial Stress Test based on the findings of the NFCC’s 2009
Consumer Financial Literacy Survey.
Just as the banks are measuring their stability relative to their peers, see how your finances stack up relative
to the rest of Americans.
Q: On a scale of A to F, what grade would you give yourself in terms of your knowledge about
Survey Results: It appears that many of us would not be moving to the front of the class, as 41
percent of U.S. adults, or more than 92 million people, gave themselves a grade of C, D or F on their
knowledge of personal finance.
Q: Which best describes how you manage your money?
Survey Results: Less than half, 42 percent, keep close track of their spending, with 7 percent, or
nearly 16 million, admitting they don’t know how much they spend on food, housing, and
entertainment, and do not monitor their overall spending.
Q: What best describes your financial situation?
Survey Results: 26 percent, or more than 58 million adults, admit to not paying all of their bills on
time, with 13 million admitting to having debts in collection, or are seriously considering filing for
bankruptcy, or have done so in the last three years.
Q: In which ways did the terms of your mortgage turn out to be different than what you
Survey Results: 42 percent, or more than 94 million people currently have a mortgage. Of those, 28
percent say that the terms of their mortgage somehow turned out to be different, including either the
payment amount or terms of the loan, the interest rate or its duration, or they had no knowledge of
the required Private Mortgage Insurance.
Q: Do you have any savings excluding retirement?
Survey Results: One-third of adults, close to 72 million people, report that they have no savings. Of
those with no savings, more than one in four report that, if faced with an emergency, they would
charge that expense to a credit card or take out a loan, thus adding to their debt load.
Q: What percentage of your household income do you save toward retirement?
Survey Results: More than 74 million people do not put any part of their annual household income
toward retirement. This number is up from 28 percent in 2008 to 33 percent in 2009.
Q: Compared to one year ago, how has the current economic climate affected your spending,
and if you are spending less now, if your financial situation were to improve, would you be
likely to spend more?
Survey Results: Although 57 percent of adults report spending less than they were a year ago, 45
percent of those now spending less admit that if their financial situation were to improve, they would
resume their previous spending habits.
Q: Have you ordered a copy of your credit report, and do you know your credit score?
Survey Results: In spite of it being free, nearly two-thirds, or 144 million people, have not ordered a
copy of their credit report in the past year. Additionally, more than one-third admit that the do not
know their credit score.
“Would your finances be viewed as being on solid ground, or would you be told to address some weak areas
before receiving the stamp of approval?” asks Gail Cunningham, spokesperson for the NFCC. “The survey
reveals startling deficiencies related to financial stability. That’s the bad news. The good news is that tools
are available for consumers to take control of their financial future, but it is up to the consumer to reach out
for that help.”
The 2009 Financial Literacy survey was conducted by telephone within the United States by Harris
Interactive on behalf of the NFCC between March 13 and March 16, 2009 among 1,000 adults ages 18+.
Results were weighted for age, sex, geographic region, and race where necessary to align them with their
actual proportions in the population.
If you need help raising your grade on the Consumer Financial Stress Test, reach out to an NFCC Member
Agency. To reach the agency closest to you, dial (800) 388-2227, or go online to www.DebtAdvice.org
help in Spanish, call (800) 682-9832.
The National Foundation for Credit Counseling (NFCC), founded in 1951, is the nation’s largest and longest
serving national nonprofit credit counseling organization. The NFCC’s mission is to promote the national
agenda for financially responsible behavior and build capacity for its members to deliver the highest quality
financial education and counseling services. NFCC Members annually help more than three million
consumers through close to 850 community-based offices nationwide. For free and affordable confidential
advice through a reputable NFCC Member, call (800) 388-2227, (en Español (800) 682-9832) or visit